Customer Service Executive (inbound Call Center Agent) Part Time
Tampines, Singapore
Job Description
Remuneration Package:
- $15 per hour from Mon to Wed 9am to 6pm
- Answer inbound calls and provide information pertaining to queries, complaints & feedback
- Manage & resolve customer's complaints & feedback
- First contact resolution of all cases handled
- Project a positive and helpful attitude to external and internal customers
- Ensure Standard Operating Procedure (SOP) is properly carried out
- Minimum O Level
- Proficient in relevant computer applications
- Knowledge of Customer Service principles and practices
- Relevant experience in Call Center for at least 12 months is REQUIRED
- Good data entry and typing skills
- Good credit in O Level MANDARIN or equivalent standard, due to the nature of the work having to deal with Mandarin only speaking customers is an added advantage
- Singaporeans Only
- Hotline is operating 5.5 working days (Mon-Fri: 9am to 6pm; Sat: 9am to 1pm)
- Working Location at Tampines (remotely for the time being due to Covid)
- Training will be conducted at the office in Tampines St 92
- Able to commit to at least 24 hours (Mon, Tue, Wed)
- Able to commit to at least 6 months
- Available to start immediately
Part-time hours: 24 per weekSalary: $12.00 - $15.00 per hourSchedule:
- Day shift
- GCE 'O' Level or GCE 'N' Level (Preferred)
- call center: 1 year (Required)
- Day Shift (Preferred)
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Job Detail
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Job IdJD1133924
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationTampines, Singapore
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EducationNot mentioned