Job Description

Our client is a well-established MNC, market leader in the Logistics industry. They are looking for a Customer Service Executive to assist their Customer Service team for the next phrase of their business. They are located in East – easily accessible. This Customer Service Executive would be responsible for :

Responsibilities:

• Responsible in responding sales enquiries from existing & new customers
• Responsible in supporting customer’s individual enquiry – coordinating buying & selling rate to prepare full quotation by communicating local / overseas agents
• Responsible in creating / sending quotations for customers by system
• Responsible in supporting sales team with accurate and continual communications to internal operational team & external customers regarding order fulfillment status
• Responsible in interacting with sales & operational team to set clear SOP for each new / existing customer’s shipments
• Responsible in reporting discrepancies in customer forecasting of shipments operations procedures, recommend solutions to improve smooth handling
• Responsible in handling incoming calls with the intent of providing customer satisfaction, retention and extending contact to sell new or additional products or services
• Responsible in working in conjunction with outside sales representatives to provide pre-and / post-sales support
• Responsible in being proactive to inform customer on shipment status, exceptions and provides timely updates on incident solution

Job Requirements:

• Prior 3-5 years’ full operations & customer service experience such as airfreight / oceanfreight (FCL, LCL) is a bonus
• Prior experience with Cargowise1 system is a bonus
  

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

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