Job Description

The Opportunity:
Adecco is partnering with a specialty base oil manufacturer and we are looking for a Customer Service Executive to join their business on a 1 year contract! Reporting to the Supply Chain Director, the successful incumbent will support the import and export operations. This role involves processing orders, coordinating with service providers, and ensuring timely and accurate billing, all while maintaining a high level of customer satisfaction.

• 1-year contract
• Location: Central region
• Working hours: Monday - Friday, 8.30am to 5.30pm
• Salary Package: up to $4,400/month + 1 month completion bonus

The Job:

• Handle end-to-end order processing, including documentation, compliance, billing, and filing for audits.
• Coordinate with logistics partners and internal teams to ensure timely and accurate delivery of goods.
• Act as the primary point of contact for customers, addressing inquiries, shipment updates, and documentation requirements.
• Resolve issues and complaints efficiently, maintaining high customer satisfaction.
• Maintain accurate records of transactions and feedback; support process improvement initiatives.
• Stay current on international trade regulations (e.g., Incoterms) and support training for new team members.

The Talent:

• Diploma in Business, Logistics, or related field.
• Relevant customer service experience, preferably in logistics or trade.
• Knowledge of import/export processes and international shipping documentation.
• Strong communication, organization, and problem-solving skills.

Next Steps:

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and the expected package.
• Apply through this application or send your resume to charmaine.see@adecco.com in MS Word Copy. We'd love to hear from you!

Charmaine See
Direct Line: 8126 8182
EA License No: 91C2918
Personnel Registration Number: R2199181