Job Description

Job Scope:

• Address customer enquiries and feedback received via different touchpoints(including face-to-face, hotline and emails) promptly and professionally
• Handle facility bookings, programme registrations and over-the-counter paymentcollections
• Follow up with designated departments and/ or escalate issues to supervisors toensure timely and appropriate actions are taken to resolve customer feedback andenquiries
• Keep records of customer interactions, including lost and found items, in the CRMsystem according to the established criteria and guidelines
• Maintain secure custody of found property
• Update notice and display boards with the public activities/ events conducted withinthe premises, and the appropriate environmental and service information
• Perform daily settlements and financial reconciliations for revenue submissions
• Identify improvements and propose recommendations to address operationalchallenges and enhance customer experience
• Ad-hoc duties and projects as assigned or needed

Location: National Stadium
Salary:
S$14 /hour for weekdays
S$16 /hour for weekends
Requirements:

• Able to commit to work 28 hours per week
• Available to work on 3 weekdays + 1 weekend
• Able to commit to afternoon shifts (1pm to 10.30pm) or evening shift (4pm to 10.30pm)
• Customer Service Skills

EA License No.: 96C4864
Reg No.: R25128798 HUANG QIMENG

Skills Required