Customer Service Executive
SG, Singapore
Job Description
Responsibilities:
Receive, categorize and process daily user emails and direct messages, respond promptly and record processing results; Escalate complex or special issue emails and transfer to relevant departments, collaborate with team to ensure timely response to customer needs; Organize customer feedback and assist in optimizing service processes; Track user-reported bugs, promote product iterations, maintain risk control records, regularly organize and summarize common issues, generate reports to support decision optimization.
Requirements:
Poly diploma and equivalent education or above (fresh gradudates are welcomed to apply); Proficient in English, familiar with email processing procedures, with good written communication skills; Good communication skills and service awareness; * Proactive with strong learning ability.
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Job Detail
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Job IdJD1590187
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSG, Singapore
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EducationNot mentioned