Reports to the Customer Service Manager
Responding promptly to customer inquiries
Processing and coordinating customers' orders, forms, applications, and requests
Ensure customer satisfaction and provide professional customer support
Communicating with customers through various channels
Communicating and coordinating with various internal staff and stakeholders as necessary pertaining to customers' orders, enquiries etc
Good understanding and knowledge of company's products
Generates and processes new sales leads as necessary
Update of product item code in the company's system and expiry date management of products
Compile and generate various monthly reports for the sales team
Job Requirements:
Minimum diploma & above of relevant discipline
Minimum 2 years of related experience preferably with food & beverage exposure
Positive attitude and customer service minded
Proficient in Microsoft Office applications (Excel, Words)
Good communication and negotiation skills
Proactive in solving problems
* Passionate, highly driven, independent, able to work under pressure and as well as multi-tasking
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