Job Description

• Regional Top-Rated Security Management Service Provider
• Office Location will be in Toh Guan Road (Nearest MRT: Jurong East)
• Great Learning Opportunities and Working Culture

Responsibilities:

• To assist the Manager in the implementation of Customer Service
• Receive and attend to customers enquiry, feedback, and complaints.
• Analyze customers request, complaints, channel to relevant staff for follow-up action, and ensure all cases are attended to promptly.
• Assist in quotation, work order processing request from Sales department.
• Follow up on long outstanding invoices with customer.
• Implementation of customer service and appreciation program
• Develop, implement and monitor suitable activities e.g., Seminar, Bowling events and program to reward, build rapport and provide value-added service to the customers
• Application of Customer Relations Management
• Visit to existing customers to solicit feedback and to promote new service to customer
• Digital marketing service support
• Maintenance and monitoring of Website
• Development and setting up of Digital marketing platform to existing subscribers and business associates.
• Follow up attendance to customers\' request from Website.
• Responsible for overall safety performance when executing daily works

Requirements:

• At least 1 year of Customer Service experience
• Knowledge and application in Customer Relations Management
• Knowledge in Ecommerce would be an advantage
• Excellent verbal and written communication skills
• Immediate starter is preferred

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for Leaving
• Expected Salary
• Earliest Availability Date

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