Job Description

Position title : Customer Service Executive

Location: Kallang avenue

Working Days: 5.5 days alt, work 1 Saturday per month

Working hours : 9am - 6pm ; 9am - 1pm

Salary : Basic $1800 - $2200 (depends on experience) with Commission - $200 ~ $250

Responsible:

• To support Account Servicing Team in the day-to-day sales operation matters which includes servicing, co-ordinating and follow-up on job specifications to ensure 100% customers\' satisfaction.
• Liaise with inter-departments in co-ordinating jobs in progress.
• Responsible for the booking in and tracking of jobs and work closely with production and project operation team.
• Undertake a variety of sales tasks to meet 100% customer satisfaction and provide best and practical solutions for projects.
• To ensure prompt and punctual submission and approval of all claims/reports and fulfil all areas of responsibilities as a team member.
• To follow-up and work closely with Accounts Department in minimizing unbilled jobs, load-in jobs, overdue payment and bad debts collection.
• Any other responsibilities/tasks assigned by his/her superior.
• Undertake and assist ad-hoc projects when required.

Job Responsibility for Individual Sales Account

• Responsible for client servicing, ability to take brief and interact with customer.
• Manage projects from planning to implementation and to ensure timely delivery and execution of customer requirements.
• To co-ordinate with Support Teams in meeting customer requirements.
• Undertake a variety of tasks to meet 100% customer satisfaction and provide the best and most practical solutions for projects.
• Willing to take on tasks essential for meeting sales targets.
• Responsible for preparing sales quotation, project deliveries, budget and project schedule based on clients\' requirements.

Customer Support

• To handle incoming calls, sales enquiries and service walk in customers.
• Establish and maintain good rapport and relationship with valued customers.
• To facilitate with various departments in resolving customers\' complaints and operational issues to achieve customers\' satisfaction.
• Ensure customer service experience is well achieved within own effort and commitment.
• To assist new sales staff in jobs processing and co-ordination.
• To work with Traffic and DnB Team in the required sales operational support.

Job Requirements

• Minimum 3 years of working experience in customer service support function.

Interested Personal kindly contact WhatApps : (Lydia)

Lydia Chieng Zhi Yee Reg No: R1988890

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Company information

Registration No.

201426535W

EA No.

14C7279

The Supreme HR Advisory