Job Description

Customer Service Executive / Singtel Sales Services

Our company is looking for a Customer Service/Singtel Sales Representative to join our team.

& Requirements

• Manage large amounts of incoming phone calls;
• Generate sales leads;
• Identify and assess customers\xe2\x80\x99 needs to achieve satisfaction;
• Build sustainable relationships and trust with customer accounts through open and interactive communication;
• Provide accrate, valid and complete information by using the right methods/tools;
• Meet personal/customer service team sales targets and call handling quotas;
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
• Keep records of customer interactions, process customer accounts and file documents;
• Follow communication procedures, guidelines and policies;
• Take the extra mile to engage customers;
• Manage Showroom for Walk in Enquiries and Servicing;
• Daily operations include preparing orders and packing orders;
• Attending to Customer Enquries on Online Platforms.
  

• Write and submit accurate orders;
• Provide input into product design where goods or services must be tailored to suit clients\xe2\x80\x99 needs;
• Consult with clients after sale to resolve problems and to provide ongoing support;
• Assess clients\xe2\x80\x99 needs, recommend or assist in the selection of appropriate goods or services, and negotiate prices or other sales terms;
• Sell telecommunications products and services to customers;
• Prepare and administer sales contracts and maintain customer records;
• Identify and solicit potential clients;
• Build market position by locating, developing, defining, negotiating, and closing business relationships;
• Maintain an updated database in sales database including all activities, partners, and opportunities with their current status.

Requirements and skills

• Proven customer support experience or experience as a Client Service Representative;
• Strong phone contact handling skills and active listening;
• Customer orientation and ability to adapt/respond to different types of characters;
• Excellent communication and presentation skills;
• Ability to multi-task, prioritize, and manage time effectively;
• Ability to work unsupervised with high levels of productivity;
• Ability to build and maintain customer relationships;
• Ability to stay updated with technology.

Working Hours

• 5 Day Work (Saturday included)
• Office/Showroom/Service Centre located at Oxley Bizhub
• Basic $1800