Job Description

Job Scope

• Reports to the Head of Operations
• Responsible for the day-to-day activities of customer service executives within established policies and procedures
• To manage customers adjustments, claims, quotations, and process customer orders, as well as to ensure customer satisfaction through communication and timely responses to assigned customers
• Lead the team to work with Customer Service Managers closely towards customers' satisfaction
• Coordinates within the spares team to ensure spares OTD and company objectives are met
• To ensure accurate and timely billing/invoicing to customers
• Coordinates with other departments to resolve issues involving the customer services department
• To track stock availability and create shipping documents, maintain records of transactions and interactions, as well as to update ERP (SAP) and Database (Microsoft Access)
• To participate in the after-work hours AOG duty schedule
• Communicates, implements and interprets new and existing policies and procedures to staffs within the department
• Be responsible, and to prepare, present and/or participate in performance related topics
• To be familiar with the company's obligations in relation to the contractual obligations relating to order fulfillment (eg: Airbus Supplier Support Conditions, etc)
• To meet the Key Performance Indices set forth by the supervisor
• To participate in cross functional improvement projects
• To assist in other tasks that the supervisor may assign from time to time (included but not limited to duties setup above)

Requirements

• Good verbal and written communication skills.
• Computer skills are required, experience with SAP and Microsoft Excel will be advantageous.
• Previous experience in aerospace industry, administrative and/or customer support is preferred, but fresh graduates with right attitude are welcome to apply too.
• Willing to work in Seletar area.

Job Types: Full-time, PermanentSalary: $2,200.00 - $3,500.00 per monthBenefits:

• Dental insurance
• Work from home

Schedule:

• Monday to Friday

COVID-19 considerations:
Fully VaccinatedEducation:

• Lower Secondary Qualification (Preferred)

Experience:

• Aviation/ Aerospace: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
• Spares Order Desk: 1 year (Preferred)
• SAP: 1 year (Preferred)