Job Description

• Toa Payoh

• Attractive Salary Package

• Company Benefits & Incentives

Interested applicants can also send your resume to (HAN) or and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Customer Service Executive

Salary: $2,500 - $3,000

Working hour: Monday - Friday (8:30AM - 6:00PM)

Working location: Toa Payoh

Job Responsibilities:

• Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
• Assign and dispatch Field Services Engineers (FSE\'s) to assign service orders based on the advice of the FSE with helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
• Coordinate inbound / outbound delivery of parts, and local shipment to customer site
• Plan & coordinate the Preventive Maintenance schedule with customers & FSE.
• Escalate to CS Delivery Manager for non-compliance
• Prepare services and spare parts quotations to customer following the Quotation Process and process customer purchase order for services and spare parts
• Compile service reports, parts delivery notes and other supporting documents for the purchase order invoicing
• Create quote based on requested services from a customer and send the approved quote to the customer.
• Follow up delivery status of ordered spare parts. Identify delivery issues and take corrective actions timely by working closely together with suppliers and physical distribution to resolve the issues
• Knowledge in using vlookup and pivot table in Excel is added advantage
• Any adhoc duties assigned by Superior from time to time.

Job Requirements:

• Minimum GCE "O" Levels or above
• At least 2 years of relevant experience
• Proficient in SAP, MS Office Applications and possess good knowledge of Excel (Pivot table and vlookup)

WhatsApp: (Han)

Email:

Chaw Chiaw Han, Reg No\xef\xbc\x9aR22106723

The Supreme HR Advisory Pte Ltd, EA No\xef\xbc\x9a14c7279

Company information

Registration No.

201426535W

EA No.

14C7279

Employer questions

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The Supreme HR Advisory