Job Description

The incumbert will support the Retail Manager in delivering an outstanding customer service experience to visitors. He / She will support the retail team in maintaining a consistent and exceptional standard across retail locations, ensuring that the boutique is always presented at its highest standards.

Adecco is partnering with a renowned Swiss Luxury Retail Company.

Responsibilities:

1. Customer Service:

• Manage boutique phone calls and emails, ensuring prompt and efficient responses.
• Screen and redirect calls, assign emails to the appropriate Sales Associates, and handle in-person customer interactions.

2. Customer Experience:

• Provide excellent customer service by welcoming and assisting customers.
• Connect customers with retail staff based on scheduled appointments, manage arrival and departure procedures, and maintain the boutique\'s front area.

3. Administrative:

• Act as the key contact for client appointments.
• Handle calendar updates, meeting scheduling, and assist in roster planning.
• Monitor and report daily boutique traffic data, ensuring accurate CRM data capture.
• Track and manage the inventory of welcome materials, notifying relevant personnel for replenishment needs.

Requirements:

• Min. 1 year customer facing / handling experience.
• Strong communication skills in spoken English.
• Customer service drive with outstanding communication and active listening skills
• Possess a passion / interest in luxury retail or fashion
• Able to work on retail hours, rotating weekend and public holidays
• Candidates with experience from Airline, Hospitality or Retail are an advantage

Next Step :

• Prepare your updated resume.
• Please include detailed past working experiences in point form, an executive summary about yourself in terms of experience, expertise, key achievements & highlight and your current & expected package.
• Apply through this application or send your resume to lorwene.guzman@adecco.com and in MS Word Copy.
• All shortlisted candidates will be contacted.

Lorwene Guzman
Direct Line: 9232 2793
EA License No: 91C2918
Personnel Registration Number: R1104194

Adecco