Job Description

We are seeking a Customer Service Manager (APAC) for our client in the design & engineering space expanding into Singapore. This position supports the Senior Strategic Business Development Manager and Account Managers across the Asia Pacific and Middle East regions, playing a key role in launching and growing operations in Singapore. With a strong focus on customer service, youll be empowered to wear multiple hats, take initiative, and make a real impact from day one. If you thrive in dynamic environments and want to be part of a growth journey, this role is for you!
Responsibilities:
Champion a culture of safety by maintaining 100% compliance with safety protocols
Collaborate with Account Managers to prepare accurate and competitive sales quotes
Manage incoming inquiries and convert them into actionable sales opportunities
Provide product-based pricing and quoting support to customers
Help achieve Service Center revenue goals through effective sales coordination
Assist in the setup of new customer accounts and support accounts receivable follow-up
Maintain accurate account records by coordinating with Sales and Service teams
Monitor order timelines, expedite deliveries, and manage inventory for timely fulfillment
Conduct proactive outreach to current and potential customers to drive growth
Build strong, trust-based relationships with both internal teams and external stakeholders
Deliver responsive technical and service support to customers and internal staff
Requirements:
Diploma or equivalent education required; degree preferred (especially in Engineering)
5-10 years of industrial sales/customer service experience
Team player with strong customer service orientation
Ability to work well in a fast-paced, startup environment
Professional demeanor with customers and colleagues
Self-motivated with good organizational skills
Effective verbal and written communication
Solid math skills for basic and advanced calculations (including fractions and decimals)
Computer literacy in MS Word, Excel, email, and internet use
Ability to quickly learn and use company systems