Job Description

Industry : European MNC Industrial Electrical Equipment SupplyLocation: West Region SingaporeWork Week: 5 DaysThe Internal Sales Manager is responsible for ensuring customer satisfaction by managing all internal sales functions, including the technical and disciplinary leadership of the internal sales team (Sales Support, Quotations, and Order Management). This role focuses on optimizing internal sales processes, ensuring organizational efficiency, and driving continuous improvement in line with market demands. The Internal Sales Manager will also develop and track key performance indicators (KPIs) to measure team efficiency and performance, minimizing errors and ensuring alignment with business goals.Key Responsibilities:

• Capacity Planning: Manage workload distribution to ensure optimal team performance.
• Process Adherence: Ensure that all internal sales processes are followed, and identify opportunities to improve and adapt workflows.
• Process Improvement: Lead the creation and enhancement of processes and work instructions, including participation in the development of new procedures.
• Team Management: Oversee team performance based on established key metrics.
• Lean Management: Implement lean management principles to optimize workflows and efficiency.
• Internal Controls Compliance: Ensure adherence to internal control systems, including signature and approval regulations.
• Customer Satisfaction: Conduct regular analysis of customer satisfaction to identify areas for improvement.
• Optimization of Sales Interface: Work on improving pricing, discount strategies, and overall hit rates in direct business.
• Efficiency Focus: Ensure the team adopts efficient and productive work methods.

Education & Experience Requirements:

• Degree in Electrical/Electronic or Instrumentation Engineering, Technology, Business Administration, or a related field.
• Minimum of 5 years of relevant experience

Skills & Competencies:

• Strong communication skills, both verbal and written
• A customer-focused mindset with an emphasis on accuracy, responsiveness, and professionalism.
• Proficiency in office management tools (MS Office, MS Project, SAP, Salesforce).
• Ability to handle high-pressure environments.
• Willingness to travel when needed.

Join us and lead a dynamic team in achieving sales excellence. Apply now to make a significant impact!Employer questionsYour application will include the following questions:Which of the following types of qualifications do you have?How many years of people management experience do you have?Which of the following statements best describes your right to work in Singapore?Which of the following Microsoft Office products are you experienced with?What\'s your expected monthly basic salary?How much notice are you required to give your current employer?Company profileHR FocusHuman Resources & Recruitment11-50 employeesGet the right talent in the right roles. Find you talents match with us.HR Focus is a dynamic boutique recruitment agency. We have a team of committed and passionate recruiters who have varied background and working experience come together with one vision -- working alongside with our potential customers of diverse industries, to understand their culture and need, to fully facilitate staff search expertise to effectively match the right candidate to fit in the skill set.We help professionals take their careers to new levels. We bring in vast industry experience, a staunch focus on candidate quality and complete dedication to client relationships.Our Mission We take immense pride to deliver quality services and solutions to our clients as well as our candidates. We maintain a comprehensive database by using the latest information technology software and social networking to reach out to many potential candidates seeking new opportunities. We aim to transform potential customer into a satisfied client.Our Service We upkeep our professional approach and focus on placing staffs on all levels in the job market in Singapore. We offer competitive rate in our industry with service warranty to our client include government agencies, SME as well as MNC.For more information, please visit https://hrfocus.com.sgGet the right talent in the right roles. Find you talents match with us.HR Focus is a dynamic boutique recruitment agency. We have a team of committed and passionate recruiters who have varied background and working experience come together with one vision -- working alongside with our potential customers of diverse industries, to understand their culture and need, to fully facilitate staff search expertise to effectively match the right candidate to fit in the skill set.We help professionals take their careers to new levels. We bring in vast industry experience, a staunch focus on candidate quality and complete dedication to client relationships.Our Mission We take immense pride to deliver quality services and solutions to our clients as well as our candidates. We maintain a comprehensive database by using the latest information technology software and social networking to reach out to many potential candidates seeking new opportunities. We aim to transform potential customer into a satisfied client.Our Service We upkeep our professional approach and focus on placing staffs on all levels in the job market in Singapore. We offer competitive rate in our industry with service warranty to our client include government agencies, SME as well as MNC.For more information, please visit https://hrfocus.com.sgCompany informationRegistration No.53247597JEA No.13C6829

HR Focus