Customer Service Manager (fmcg) | Central
Singapore, Singapore
Job Description
Job Responsibilities
- Lead and inspire the customer service team to provide top-tier support and solutions.
- Cultivate a friendly and service-oriented team culture, ensuring customers always feel valued and appreciated.
- Mentor, train and develop junior team members to enhance their skills & confidence.
- Implement strategies to boost customer satisfaction and retention.
- Handle escalated customer concerns with professionalism and efficiency.
- Collaborate with Marketing & Fulfillment teams to enhance the overall customer experience.
- Monitor service performance metrics and provide regular reports to management.
- Stay updated with industry trends and best practices to continuously improve service standards.
- Degree in Business Administration / Communications or related fields.
- Minimum of 5 years of relevant working experience in Customer Service, with at least 2 years of leadership experience.
- Prior experience within the FMCG / Retail industries will be highly advantageous.
- Ability to multitask and remain calm under pressure and possess natural problem skills with a proactive, customer-first mindset.
- Comfortable in leading and mentoring a small team of extroverted individuals.
- Possess excellent interpersonal and communication skills.
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Job Detail
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Job IdJD1496827
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$4000 - 7000 per month
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned