Job Description

The Opportunity:Adecco is partnering with one of the key players in the freight forwarding industry, and we are seeking a Customer Service Manager to join their business. Reporting to the Department Director the successful incumbent will lead and guide a team toward ensuring customer satisfaction for key accounts.

• Multinational Company
• Career Growth
• Hybrid working environment
• Location: Kallang
• Monday - Friday (8:30 am - 5:30 pm)
• Salary: up to $7000

The Job:

• Point of contact for customer inquiries and ensuring expertise in all service features.
• Analyze customer inquiries, gather data, and generate proposals/quotes. Improve unsuccessful quotes through action plans for better success rates.
• Facilitate and manage the preparation of shipment documents for customers, including providing information, dispatching documents, and handling pickup and delivery notifications as needed. Resolve both external and internal customer complaints.
• Develop robust operational customer relationships and gain insight into their organization, including structure, processes, and needs.
• Ensure accurate handling of the Group\'s shipments across various modes and special requirements like multimodal, trans-shipments, dangerous goods, etc. Support subordinates in meeting objectives and customer satisfaction.
• Oversee operational tasks including goods collection, cargo reception, and processing.
• Oversee and supervise subcontractors, ensuring contractual obligations are met, establishing KPIs, verifying compliance with our service level agreement, and reviewing invoices, among other responsibilities
• Provide guidance and support to the team for specific key accounts, ensuring ongoing improvement while monitoring customer-agreed KPIs.

The Talent:

• Minimum of 3-5 years in Oil & Gas, Sea & Air freight operation Logistics /Transportation, or equivalent.
• Minimum of three years of experience in leadership roles, ideally within customer service or operations.
• Project and time management/time allocation and organizational skill.
• Drive for high performance and prioritize customer satisfaction.

Next Steps:

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and the expected package.
• Apply through this application or send your resume to weiling.chua@adecco.com in MS Word Copy. We\'d love to hear from you!
• We regret that only shortlisted candidates will be notified.

Chua Wei Ling
Direct Line: 8126 9981
EA License No: 91C2918
Personnel Registration Number: R2197152

Adecco