Job Description

Job Location : Changi (as and when necessary need to travel to Jurong and can claim) Industry : Logistics Working hours: 8:30AM to 6:00PM Mon to Fri

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• To lead and manage Customer Service Team (approx. 15 to 20 members) under the Operations Excellence Manager

• To lead Project Management and Implementation (Initiatives on Task Management / Timeline Management)

• To manage and control project task lists / trackers

• To draft presentation materials and make a presentation to customers

• Build sustainable relationships and trust with customers

• Coordinate and process inquiries, liaising with internal personnel and customers, achieving customer expectations and deadlines

• To Initiate and manage Continuous Improvement Activities

• To manage and analyse respective customers KPI including verifying KPI reports with internal members from customer service and operation team

• To facilitate and arrange periodical meeting with major customers

• To support data processing and analysis on inventory data / transaction data

• To receive any escalations from existing customers

• To prepare relevant documents and participate in customer audit

• To analyse P/L of respective customers

• To come up with profit improvement plan(s) and implement approved plan(s) with OEM, operation team

• To assist communication with customers via phone, SMS and email as and when necessary

• To train customer service members on project-based approach
  

• At least 7 years’ experience in logistics field as either / both customers or / and logistics service providers

• At least 3 years’ experience in warehouse customer service and experience in warehouse implementation with the scale of more than 50,000 sqft

• Relevant experience of project management as project leader or sub-leader

• Relevant experiences on data analysis and project P/L

• Mature, self-motivated and able to work independently

• Team player with excellent analytical and communication skills