Job Description

Key Responsibilities:

Develop and implement a customer service strategy aligned with the company's business objectives. Lead and mentor a team of customer service representatives, ensuring high performance and engagement. Establish and track KPIs to measure service quality, response times, and customer satisfaction. Optimize customer service processes, including inquiries, troubleshooting, and technical support. Gather customer feedback to drive continuous product and service improvements. Collaborate with sales, product, and technical teams to address customer needs effectively. Develop training programs for customer service teams on product knowledge and patient engagement.

Requirements:

At least 4 years of customer service experience, Experience in MedTech, medical devices, healthcare, or pharmaceuticals preferred. Strong knowledge of customer service technologies, CRM systems, and call center operations. Excellent communication, problem-solving, and stakeholder management skills. * Ability to analyze data and implement strategies for improving service performance.