Job Description

& Requirements

Job Responsibilitie





Supervising day-to-day operations in the customer service department. Responding to customer service issues in a timely manner. Creating effective customer service procedures, policies, and standards. Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis. Implementing an effective customer loyalty program. Maintaining accurate records and documenting all customer service activities and discussions. Assessing service statistics and preparing detailed reports on your findings. Hiring and training new customer service agents. Managing the approved budget of the customer service department. Staying informed on the latest industry techniques and methods. Receive and process customer order by generating commercial Invoice & Packing List (CIPL). Checking daily order in SAP. Request freight/Insurance cost. Checking accuracy of shipping documents, key in all orders received with follow up. Application of Certificate of Origin. Application for Marine Insurance Certificate. LC order & Delivery Against Duty Paid Order (DADP). Arranging for Courier Services. e-filing of all shipping documents in the system. Submit monthly report. Arrange for collection of cargoes/trucking of container
Requirements


Relevant work experience will be advantageous Self-discipline, initiative, and able to work independently Team player with good interpersonal and communication skills Customer Service oriented Strong customer orientation and problem-solving skills Excellent commercial acumen and ability to add value to customers Experience maintaining strong relationships with shipping lines and/or ship management Minimum 5 years of experience in a similar role Proficiency in MS Office and ERP systems Strong verbal and written communication skills, fluent in English Stress resistant and able to perform under tight schedules * Adaptable and willing to work in a rapidly changing, growing environment