Customer Service Manager Job in AQUA GREEN PTE. LTD.

Customer Service Manager

SG, Singapore

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Job Description

Working hour: Monday-Friday 9 am to 6 pm and Saturday from 9 am to 1 pm

Salary: Open for negotiation (Basic + Incentive)

Job Responsibilities:

Provide general customer support by managing customer service hotline Handling customer complaints. Answer customer questions. Documenting customer interactions. Escalate customer issues to Sales Account Manager (Post-Sales) if is existing customers. Receive customer service inquiries and direct to new sales opportunity to Sales Account Manager (Pre-Sales). Checking products or service availability. Keep and update records of customer interactions, process customer accounts and file documents and follow up to ensure all resolutions are completed. * Ad-hoc tasks allocated by Director, Sales

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