Job Description

Singapore - 238977 #01-01

About Us

EarlyAfter is a modern cafe and cocktail bar at Mohamed Sultan Road, known for our coffee, brunch, and cocktails served in a warm, sophisticated environment. We believe in creating memorable experiences -- from the first sip to the last call.

Position Overview

We are looking for an experienced and service-oriented Customer Service Manager to lead our front-of-house team and ensure guests enjoy exceptional hospitality. The ideal candidate is a people person with strong leadership, communication, and problem-solving skills.

Responsibilities

Supervise daily service operations to maintain a smooth and efficient workflow Train, motivate, and manage service staff to deliver consistent, high-quality guest experiences Handle guest feedback and resolve complaints with professionalism and empathy Work closely with kitchen and bar teams to ensure seamless service coordination Manage reservations, table turnover, and overall guest flow during peak hours Uphold brand standards of cleanliness, service etiquette, and presentation Support hiring, onboarding, and performance evaluation of service staff Monitor inventory of service-related items (uniforms, menus, POS tools, etc.) Assist management with operational improvements and customer retention initiatives

Requirements

Prior experience in a cafe, restaurant, or hospitality management role Excellent interpersonal and communication skills Strong sense of responsibility, initiative, and leadership Passion for guest satisfaction and hospitality excellence Able to work weekends, evenings, and public holidays

What We Offer

Dynamic, friendly, and supportive work environment Career growth opportunities within an expanding lifestyle brand * Staff meals and performance incentives