Job Description

Established in 2013, GOGOVAN is the first app-based platform for delivering goods in Asia, which is dedicated in offering excellent delivery service through innovative technology. Since then, GOGOVAN has extended its service to various platforms. The company connects individuals and businesses directly to thousands of drivers for their real-time delivery needs, and redefines the everyday delivery experience by providing a convenient and efficient service.

Over the years, GOGOVAN has expanded its business from Hong Kong to Singapore, South Korea, Mainland China, India and Taiwan and will continue to expand globally. In August 2017, GOGOVAN merged with 58 Suyun, the leader in Mainland China\xe2\x80\x99s intra-city logistics market, and increased GOGOVAN\xe2\x80\x99s presence to over 300 cities, with more than 8 million registered drivers under its network.

Customer Service Manager

Singapore

Full Time

Customer Service

Manager/Supervisor

What You Will Deliver

• Ensure that all areas of CS duties are managed daily ensuring clients needs are met in all operations
• Ensure smooth and open communication with clients and respective stakeholders
• Ensure all requirements are met by clients\' requests in order management and data accuracy
• Attend CS-related meetings for regular updates on CS operations
• Take ownership of all customers issues and provide resolution
• Establish direction and strategies for CS team to meet daily objectives
• Keep accurate records and CS-related documents, including but not limited to driver partners
• Prioritise resolution for escalated cases
• To provide cost optimisation
• To monitor and optimise CS teams\' OT hours
• Conduct disciplinary actions for non compliance among the CS team
• Recruit, mentor and develop CS officers by nurturing an environment to excel
• Control resources and utilise company assets to achieve qualitative and quantitative targets
• Maintain orderly workflow according to priorities
• Responsible for outbound and inbound order management
• Accurate data keeping for return delivery orders to warehouse
• Any other ad-hoc duties as per required

Who You Are

• Experience in the logistic industry, warehouse, trucking company, or freight forwarding industry will be a plus
• Fundamental Microsoft Office knowledge and experience, especially in Excel
• Enthusiastic about logistics, technology, and e-commerce
• At least 3 years of Customer Service experience and leadership role
• Able to work under pressure and peak deliverables
• Able to work shift work, weekends, and Public Holidays

GoGoX is the first on-demand logistics and transportation platform in Asia. As a pioneer among tech and logistics startups, we transform the logistics industry, by making use of the trending sharing economy concept and embracing the beauty of simplicity and efficiency.

Over the years, GoGoX has expanded its business from Hong Kong to Singapore, South Korea, Mainland China, Taiwan and India and will continue to expand globally. If you share our vision and enjoy working in a creative, innovative and fun environment, apply to join our team and start your GOGOVanture today.

GOGOX