Job Description

At Corbion, we exist to champion preservation in all its forms, preserving food and food production, health, and our planet.

As our Customer Service Manager Singapore you lead CS Team (Care and Support Team) of 5 persons based in our Asia commercial & application hub in Singapore as well as one functional report in China.

Responsibilities

• Manage CS Team (Care and Support Team) total 5 persons + 1 indirect reporting staff in China
• Hands On - Daily Order Processing
• Ensure All Customer Service KPIs are met :

• Order Fulfillment - CS team enter orders into system and order confirmation send to customer in timely manner and to comply with ISO standard.
• all orders are checked against forecast, inventory and price before order entry
• Support sales with small order quotation
• Correctness of the documents provided by the shipping line and 3rd parties authority. All shipping documents prepare and submit to customer/bank according to the offered payment term and countries requirement.
• Sample to be sent to customer based on sales request
• Ensure contract uploaded into Effects as and when require.
• Ensure request in customer portal is being taken care of
• Work closely with other stakeholders:

• logistic team from respective plant for shipment arrangement and update customer on shipment details or vessel delay
• Sales Directors - Monitor all open orders closely and ensure timely shipment. Daily monitoring of open orders
• Prepare monthly report , weekly open order risk report, keep Sales director informed on the order/ shipment risk.
• Attend to standard customer questionnaires and specific statement/certificate enquiry. To work closely with QA department to fulfill customer enquiry.
• First point of contact for customer
• Work closely with Sales Team - main contact point
• Work closely with demand planning team.
• Provide Induction program for new colleague.
• Quartely Internal Control Self Assessment

• Assign to project when necessary.

Requirements

• Minimum 10 years of experience in a Customer Service position in B2B industry.
• Proven experience leading people.
• Good knowledge of ERP systems. SAP S/4 Hana experience is advantageous.
• Experience in the manufacturing / supply chain industry preferred.
• Ability to work under pressure of delivery times, focused attention.
• Capable of working with Microsoft Applications.

About Corbion

Corbion is the global market leader in lactic acid and its derivatives, and a leading supplier of emulsifiers, functional enzyme blends, minerals, vitamins, and algae ingredients. We use our unique expertise in fermentation and other processes to deliver sustainable solutions for the preservation of food and food production, health, and our planet. For over 100 years, we have been uncompromising in our commitment to safety, quality, innovation and performance. Drawing on our deep application and product knowledge, we work side-by-side with customers to make our cutting-edge technologies work for them. Our solutions help differentiate products in markets such as food, home & personal care, animal nutrition, pharmaceuticals, medical devices, and bioplastics. In 2022, Corbion generated annual sales of \xe2\x82\xac 1457.9 million and has a workforce of over 2601 employees. Corbion is listed on Euronext Amsterdam. For more information: www.corbion.com

Corbion does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. All candidates must be submitted by approved Corbion vendors who have been expressly requested to make a submission by our Talent Acquisition team for a specific job opening. No placement fees will be paid to any firm unless such a request has been made by the Corbion Talent Acquisition team and such candidate was submitted to the Corbion Talent Acquisition Team.

Corbion