Job Description

Mother and Child is dedicated to supporting mothers and their families by providing high-quality products, resources, and a vibrant community. We believe in the power of community and social connection to enhance the parenting journey. We are looking for a passionate and multi-talented individual to join our team as a Customer Service Officer and Community Builder.

Job Summary:

The ideal candidate will wear multiple hats, focusing on customer service and community building. This role is essential in ensuring our customers are well-supported and our community is engaged and thriving. We seek a collaborative team player who can work effectively with various departments to achieve our mission.

Key Responsibilities:

Customer Service:

Provide exceptional customer service through various channels including email, phone, and social media. Resolve customer inquiries and complaints in a timely and professional manner. Maintain detailed records of customer interactions and feedback. Collaborate with other departments to address customer needs and improve service delivery.

Community Building:

Develop and implement strategies to foster a strong and supportive community for mothers and their families. Organize and manage online and offline events, including webinars, workshops, and meetups. Engage with community members regularly to understand their needs and interests. Work closely with the marketing and product teams to align community initiatives with company goals.

Qualifications:

Passion for supporting mothers, babies and families. Proven experience in customer service and community building. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficiency with community management tools and platforms. Ability to work independently and as part of a team. Strong teamwork skills and ability to collaborate with various departments.

Preferred Skills:

Experience with event planning and coordination. Familiarity with CRM software and customer service best practices. Knowledge of digital marketing trends. Empathy, patience, and a positive attitude.

What We Offer:

Competitive salary and benefits package. A supportive and dynamic work environment. Opportunities for professional growth and development. The chance to make a meaningful impact on the lives of mothers and their families.
Mother and Child is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.