Job Description

Job Title: Customer Service Officer
Industry: Electrical & Electronics
Salary: SGD 2400 - 2500
Location: South East, Singapore
About Company:
Our client is responsible for the sales and marketing of consumer electronics and home appliances in Singapore.
:
- Attend to customers, handle queries from the Service Hotline and emails.- Respond and resolve customers' queries related to products, spare parts, service schemes and schedule service appointments.- Liaise and coordinate with authorized Service Contractors, in house technicians etc. to resolve issues arising from customers.- Perform simple troubleshooting to identify the issue to ensure that customers are attended to effectively.- To conduct weekly and annual parts stock count.- Retrieve and deliver spare part to Customer Care Counter.- Perform front counter duties including but not limited to spare parts sales over walk in, bring in repair, repair collection and redemption.
Job Requirements:
- At least a O-Level academic qualification.- Having some customer service and/or call center or similar working experience.- Those with technical knowledge of electrical or electronic appliances but no experience in customer service are welcome to apply.- Customer service-oriented, excellent communication skills and good interpersonal skills.- Possess basic computer skills.- Good stamina and good personality and customer-oriented.- Excellent time management skills, able to prioritize work, attention to details and problem solving skills.- Ability to work under pressure and manage customers' expectations.- Willing to work overtime when required.
Compensation:
- Work location: Bedok, Singapore- Within walking distance from Bedok MRT Station- Working hours: Monday - Friday (9am - 5pm), Saturday (9am - 2pm)- OT occasionally (max 2 hours per day) - 1 year renewable contract- AWS Entitlement- Annual leave- Medical and other benefits- Training will be provided
Interested applicants are invited to submit their resume via clicking the apply button.
JointHire Singapore Pte Ltd.(EA License No.: 17C8920)
Hidetaka Yata (Registration No.: R1216038 )
Job ID: 3510

Skills Required