Job Description

RESPONSIBILITIES

• Respond and follow up promptly on customers queries from general hotline and email.
• Handle and resolve first level enquiries related to our products, spare parts and service schemes.
• Acquire multiple product knowledge to enhance ability to understand customers\xe2\x80\x99 needs across different products and perform simple troubleshooting to identify the issue to ensure that customers are attended effectively.
• Communicate and coordinate with internal departments and authorised service contractors on scheduling of service appointments and as well as resolving issues arising from service appointments.
• Record details of enquiries and customer interactions including action taken in CRM system.
• Work and coordinate with inter-departments to resolve any issues related to company\xe2\x80\x99s products and services.
• Other additional duties as assigned related to the business e.g., cover duty at walk-in customers at our Service Centre etc.

REQUIREMENTS

• Open to commit 5.5 days work week
• Minimum GCE \xe2\x80\x98O\xe2\x80\x99/ \xe2\x80\x98N\xe2\x80\x99 Level, with 1\xe2\x80\x932 years\xe2\x80\x99 call centre or frontline customer service support functions
• Good command in English and second language, written and spoken
• Possess a pleasant disposition and good interpersonal skills with passion to work with people
• Excellent customer service mindset
• Team player who is proactive, self-driven, meticulous, and resourceful
• Good computer literacy
• Open to perform overtime as and when required

For interested parties, kindly send in your resume in MS Word format to berlinda.goh@persolsg.comRegistration No.: R1983801 (Berlinda Goh)
EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)We regret that only shortlisted candidates will be notified.By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

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