Customer Service Officer (Call Centre) - Mandarin Speaker Job in THE EDGE CONTRACTING SERVICES PTE. LTD.

Customer Service Officer (call Centre) Mandarin Speaker

SG, Singapore

THE EDGE CONTRACTING SERVICES PTE. LTD.

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Job Description

Customer Service Officer (Call Centre) - 6 Months Contract - Singapore

We're looking for a dedicated Customer Service Officer

(Mandarin Speaker)

to join our team in Singapore! You'll play a critical role in providing first-call resolutions to end-users via calls and emails, delivering excellent service experiences.

Key Responsibilities:

Handle incoming calls, emails, call-back requests, and live chats (where applicable) while meeting service level agreements. Provide friendly and efficient assistance to ensure a pleasant customer experience. Log all interactions accurately into the case management system, including customer inquiries, problems, and resolutions. Follow up on unresolved incidents and ensure timely resolutions.

Requirements

Experience: At least

1 year of experience in a call centre

or customer service environment.

Proficiency in Mandarin

is required to effectively liaise with Chinese-speaking vendors and end-users. Flexibility: Willingness to work staggered office hours on rotation, including alternate Saturdays (5.5-day work week). Immediately Available candidate is a plus.
This is a 6 months contract to start, renewable and convertible to permanent.

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