Job Description

Position:

Customer Service Officer

Employment Type:

12-month contract (renewable)

Location:

Jurong East or Changi, based on client assignment.

Working Arrangement:

Onsite, 5 days a week, 1 weekday and 1 weekend off; may include holiday work.

Working Hours in SG time: Afternoon Shifts

1pm-10pm 2pm-11pm 3pm to 12 midnight

About the Role

We are looking for Customer Service Officers for a leading banking industry. You will be responsible for delivering excellent service over the phone by assisting customers with their banking-related inquiries, identifying opportunities to cross-sell, and ensuring a smooth customer experience.

Key Responsibilities

Deliver personalized service to customers over the phone regarding banking products, accounts, and general service inquiries. Understand customer needs and provide accurate, timely, and effective solutions. Identify and act on cross-selling opportunities during customer conversations. Maintain high service standards to achieve complete customer satisfaction. Gather customer feedback and highlight trends or issues for process improvement.

Qualifications

Diploma or higher qualification is required. Must be willing to work the afternoon shift (non-negotiable). Not required but preferred: Has experience working in the banking industry, OR Has experience in customer service (if no banking industry experience).

Perks:

Transportation allowance, Shift allowance, and Performance bonus.

Job Type: Contract
Contract length: 12 months

Pay: $3,500.00 - $4,500.00 per month

Benefits:

Promotion to permanent employee
Education:

GCE 'O' Level or GCE 'N' Level (Preferred)
Experience:

Customer service: 1 year (Preferred)
Willingness to travel:

100% (Preferred)
Work Location: In person