Job Description

We are looking for Customer Service Officer (Digital Support) to join our growing team.Responsibilities :

• Proactive and swift follow up of new leads from whatsapp, texts, emails, social media, calls etc to secure new appointments for the clinic
• Digital registration of new patients
• Digital administration of patient questionnaire required
• Provide a consistent, appropriate and professional voice for the company through digital support channels in a timely manner
• Communicate politely and timely with customers on their enquiries, requests and/or complaints via the digital support channels and convert each engagement into a positive customer experience.
• Address all applicable engagements at first point of contact to avoid repetitive returned enquiries from both traditional and digital channels.
• Provide effective service recovery in addressing customer's needs by ensuring compliance to service recovery procedures and minimizing overhead/costs through corrective actions
• Support in other administration duties assigned by the manager
• Part-time / Flexi hour work arrangements are available for suitable candidates

Skills required:

• Min. GCE 'N' or 'O' Level / Diploma
• Proven experience of answering new leads through whatsapp / emails/ calls and securing new appointments at the outlet
• Customer service background in aesthetics clinic, beauty and hospitality will be an advantage
• Past work experience in Aesthetic/ Beauty/ Wellness/ Retail industry will be an advantage
• Able to write well in professional English to answer enquiries from leads through various platforms
• Team player
• Result oriented
• Excellent customer service skills
• Able to use Microsoft word and excel

• Comfortable in handling IT systems and devices (i.e. Laptop, printer, mobile) - you will need to use them daily

Salary : $2600 - $3500 ( basic salary + incentives)Job Types: Full-time, PermanentSalary: $2,600.00 - $3,600.00 per monthSchedule:

• Flexible hours

Supplemental Pay:

• Commission pay
• Performance bonus

Experience:

• Customer service: 1 year (Preferred)
• aesthetic clinic: 1 year (Preferred)
• beauty: 1 year (Preferred)