Job Description

Job Summary:

We are seeking a detail-oriented and proactive Customer Service Officer to support our sales operations in the

Lifting Equipment (Mobile

Cranes) & Automotive (Heavy Vehicles)

and

Military

(after-sales)

sectors. The role involves managing quotation and invoices, liaising with internal teams and customers, and ensuring smooth after-sales processes. The ideal candidate will be organized, customer-focused, and capable of handling sensitive information with professionalism.

Job Responsibilities:

Equipment sales and Military After-sales Operations

A) Sales Support & Documentation

Prepare and issue

sales quotations

,

order confirmations

, and

invoices

for lifting equipment, heavy vehicles, and military projects. Maintain accurate and updated customer, product, and job documentation. Support the sales team in tracking quotations, project timelines, and order status.

B) Customer Liaison & Customisation Coordination

Liaise directly with customers to understand their

specific requirements

, including

customization or modification needs

. Coordinate with

vendors, workshops, and technical teams

for custom fabrication, installation, and commissioning works. Ensure all customization projects meet customer specifications, quality standards, and deadlines. Provide regular updates to customers on job progress and completion.

C) After-Sales Service & Military Projects

Coordinate

after-sales servicing works

for

military vehicles/equipment

. Assist in preparing service reports, inspection checklists, and job documentation. Liaise with internal teams and external partners to ensure timely servicing, repair, or inspection completion. Monitor service quality and follow up with customers to ensure satisfaction and compliance with contractual obligations.

D) Payment & Financial Coordination

Liaise with customers on

payment matters

, including outstanding invoices and credit terms. Work closely with the Finance Department to support billing, payment collection, and account reconciliation. Prepare supporting documents for performance invoices and COD customers.

E) Administrative & Reporting Duties

Maintain proper filing and record-keeping of all customer, project, and service-related documentation. Prepare regular sales and service reports for management review. Support cross-department coordination to ensure efficient daily operations.

Job Requirements:

Minimum GCE 'O' Level or equivalent; diploma preferred. Min 2+ years of experience in after-sales or customer service admin roles, preferably in lifting equipment or heavy-duty automotive sectors. Strong communication and coordination skills. Proficient in Microsoft Office (Excel, Word) and service/finance management systems i.e. Zoho and AutoCount. Able to multitask and work independently in a fast-paced environment. Familiarity with military or government service protocols is an advantage. * Able to handle confidential information with discretion.