Job Description

Customer Service Officer / Executive (Orchard / Tanglin area)

Job ID

97203

Posted

02-Dec-2022

Role type

Full-time

Areas of Interest

Administrative, Building Management, Customer Service, Facilities Management, Property Management

Location(s)

Singapore - Singapore
Assists guests, residents and visitors, provide customer service support for, area locations and other concierge service needs. Complete records, reports and other administrative duties as required and assigned. Responsibilities:

• Display a good disposition with warm and professional greeting to all those entering the property.
• Answers telephone line in professional manner with good phone etiquette.
• Maintains accurate records of service requests, logs of service requests and tracks the status.
• Responds promptly with accurate and comprehensive information according to the specific request.
• Provides administrative assistance to the Property Manager and members of the property management team.
• Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
• Follows security and emergency procedures as defined for the property and responds to emergency situations calmly and efficiently.

• Minimum N / O levels or other relevant professional certifications.
• Experience in customer service or frontline work is a strong advantage.
• Good interpersonal and communication skills.
• Positive, friendly disposition and customer service orientated.
• Attentive to details, well organized and team player.
• Ability to do scheduled shift work from 8am - 4pm / 11am - 7pm / 2pm - 10pm will be a strong advantage
• Working location at Orchard / Tanglin area