Job Description

About the Role

We're looking for a cheerful and dependable Customer Service Officer to join our tuition centre's front-desk team. As the first point of contact for our students and parents, you'll play a key role in shaping their experience with us. This role is perfect for someone who thrives in a structured environment, enjoys engaging with people, and takes pride in ensuring smooth daily operations.

What You'll Be Doing

Serve as the first point of contact for walk-in customers, calls, and enquiries Assist with student registration, class scheduling, payment processing, and other administrative tasks Explain our tuition programs clearly and confidently to parents and prospects Follow up with parents on attendance, payments, and student matters when needed Work closely with teammates to manage the smooth day-to-day operations of the centre Maintain a clean, welcoming, and organized environment for students and parents Provide a positive and cheerful customer experience in line with our service values Occasionally assist at other centre locations when required

Working Hours

You will be working a

fixed 5-day schedule

:

Tuesday to Friday:

2:30 PM to 9:30 PM

Sunday:

8:30 AM to 7:00 PM Off days are fixed on Monday and Saturday*

Location

321 Clementi Ave 3, #03-02 321, Singapore 129905

Who We're Looking For

Minimum Diploma qualification

in any field Strong interpersonal and communication skills with a customer-first attitude Responsible, reliable, and capable of working independently and as part of a team Self-motivated, proactive, and detail-oriented Able to handle multi-tasking in a fast-paced environment Willing to travel between centres occasionally when necessary

Must be able to commit to the stated fixed working hours

Why You'll Love This Job

5-day work week

with fixed off-days (Monday & Saturdays) Comfortable,

fully air-conditioned and clean indoor environment

Mostly

seated work

- minimal standing required Work directly with

cheerful, innocent kids

who bring surprises every day!

Supportive team culture

with room for

personal and professional development

Be part of a growing

education brand

with multiple centres across Singapore

Endless opportunities to learn and improve

in both customer service and operations

Career progression opportunities

as we believe in promoting from within
If you enjoy meaningful interactions, like helping others, and want to work in a positive, children-friendly environment, this could be the right opportunity for you.

Click "Apply Now"

to send in your resume. Shortlisted candidates will be contacted within 5 working days. We look forward to getting to know you!

Job Types: Full-time, Permanent

Pay: $2,600.00 - $2,800.00 per month

Benefits:

Additional leave Health insurance
Work Location: In person