Job Description

• Position : Customer Service Officer (Call Center) -FULL TRAINING PROVIDED
• Location : Ubi
• Working hours : 5 days (Monday - Friday: 8:30am-5:30pm)
• Salary (commensurate with experience): Up to $3000 + VB
• Duration : Perm
• Industry : Electrical Appliance

Main Responsibilities:

• Provides professional customer support on call enquiries and walk-ins to promote our products
• Schedules services/ repairs for technicians on a daily basis.
• Ensures collection of service charges, monitors unpaid service billings and follow-up payments from customer
• Update records of services rendered to customer with aid of customer service system; prepares Quality Claims Report (QCR)
• Monitors the parts and products under QCR until replacement part is received
• Follow up with QA on any quality related issues during services.
• Safekeeping of Customer Service Department\'s files and records
• Up keeping of Showroom to ensure tidiness and cosy ambience at all times
• Recommend customer on products range, fees of service charges and company promotion offers.
• Maintained high service standards and achieving set KPI

Requirements:

• Candidate must possess Min NiTEC, HiTEC or Diploma holder in any field or equivalent.
• Minimum 1-2 years\' experience in customer service call center preferred
• Candidate without experience is welcome to apply as FULL TRAINING PROVIDED
• Able to work in a fast-paced environment with good computer skills
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

Email me at

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Joie Chang

Associate Consulting Director

Reg no.: R2090601 | EA No: 13C6684

Company information

Registration No.

201320681K

EA No.

13C6684

Employer questions

Your application will include the following questions:

Which of the following statements best describes your right to work in Singapore?

What\'s your expected monthly basic salary?

How many years\' experience do you have as a Customer Service Representative?

Which of the following languages are you fluent in?

How much notice are you required to give your current employer?

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