Customer Service Officer (global Mnc)
Singapore, Singapore
Job Description
Our client is a global MNC, one of the most established pioneers in the FMCG industry. Due to business needs, they are now recruiting a Customer Service Officer to be part of their team for ongoing transformation projects. They are located in the West - easily accessible.
Job Responsibilities
- First point of contact for customers who require technical assistance on phone, email, ecommerce, social media
- Assist the customer in articulating their requirements via carefully designed questions
- Accurately identify the issue encountered by the customer to provide the right support
- Understand the necessary skills and abilities to resolve customer\'s issues
- Coordinate with internal support teams to help resolve customers\' concerns
- Follow-up and update customer details
- Passing on any feedback or suggestions by customers to the respective internal teams
- Preparation of simple monthly reports for feedback to supervisor
- Min 2 years experience in customer service or customer support
- Proficient in MS Office
We regret that only shortlisted candidates will be notified Email Address: jobs@recruitpedia.sg EA License No: 19C9682 EA Personnel No: R22108132 EA Personnel Name: Zachry Ng Hui Yong
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Job Detail
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Job IdJD1315162
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned