Customer Service Officer (healthcare/ 1 Year Contract)
Singapore, Singapore
Job Description
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Responsibilities:
Providing escalation support to Call Centre Assistants- Attend to patients and family members enquiries.
- Liaise between clients and clinical team to deliver optimum level of service to every patients family.
- Handling administrative duties and provide on the job trainings to new staff deployed to Call Centre duties.
- Retrieve referrals from the Agency for Integrated Care e-Referral system
- Convert referrals received into the IHCS
- Prepare 2 sets of same referral a comprehensive set for the Nurse and a simplified set for the Social Welfare department.
- Hand over both sets of referrals to the Nurse Clinician for triage.
- Distribute copy of referral after completion of triage to Social Welfare Department.
- Liaise with referring sources, AIC and clinical staffs when required to facilitate the dissemination of information from one organization to another
- Assist in scheduling appointments.
Requirements:
- \xef\xbb\xbfMinimum \'O\' Level
- At least 3 years of relevant work experience
- Experience in Call Centre environment
- Experience in healthcare will be an advantage
Interested candidates who wish to apply for the advertised position to send in your resume.
EA License No.: 13C6305
Registration No.: R1985956
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Job Detail
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Job IdJD1310596
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned