Job Description

Overview

We are looking for a proactive and customer-oriented Customer Service Officer to join the team. You will play a key role in managing customer interactions, processing orders efficiently and ensuring a smooth and positive experience from inquiry to delivery. This role suits individuals who enjoy working in a dynamic environment, thrive on problem-solving, and take pride in maintaining high standards of professionalism and care.

Customer Support:

Serve as the main point of contact for our customers, handling inbound calls, emails, and messages promptly and professionally. Address customer inquiries, requests, and complaints in a friendly and helpful manner, striving to provide effective solutions and ensure customer satisfaction.

Order Processing:

Receive and process customer orders accurately and efficiently. Collaborate with the sales and logistics teams to ensure timely delivery of orders, track shipments, and communicate any delays or issues to customers proactively.

Product Knowledge:

Develop a strong understanding of our fresh flower inventory, including various types of flowers, seasonal availability, and pricing.

Relationship Building:

Build and maintain strong relationships with our clients through regular communication and personalised assistance.

Problem Resolution:

Handle customer complaints or escalations effectively, investigating the issue, and finding suitable resolutions. Liaise with internal departments, such as quality control or operations, to address customer concerns promptly and ensure continuous improvement.

Database Management:

Maintain accurate customer records, update contact information, and track interactions in our ERP system.

Requirements:

Good verbal and written communication skills. Strong problem-solving and conflict resolution abilities. Ability to work under pressure and handle multiple tasks simultaneously. Proficiency in using ERP software and other relevant tools. Knowledge of fresh flowers, floral industry, or horticulture is advantageous. Flexibility to work occasional weekends or extended hours during peak seasons.
Job Type: Full-time

Pay: $2,300.00 - $2,400.00 per month

Benefits:

Health insurance
Work Location: In person