Job Description

Job Purpose

At AHG, we believe every visitor deserves a memorable experience. As our Customer Service Officer, you will be the welcoming face of our cultural spaces -- ensuring smooth operations, unforgettable events, and warm hospitality.

Your mission:

To uphold our high service standards and create memorable experiences for all our patrons, while building valuable skills in hospitality, event coordination, and customer engagement.

Benefit Highlight

Opportunities for development and growth Medical & Dental Benefit AWS [13 Month Bonus] Performance Bonus Annual Increment Flexible Benefit [$400 Annually] Overtime Payment

Duties and Responsibilities

Customer Service and Front-of-House Services

Deliver warm, professional front-of-house services at AHG venues, ensuring every visitor feels welcomed and valued. Serve as the Venue Officer, delivering excellent customer service to all patrons and guests.

Venue Standards and Presentation

Assist Customer Service manager in upholding venue standards and ensuring smooth, consistent operations Oversee the upkeep and presentation of public areas ensuring it is always welcoming Maintain the Customer Service counter/front-of-house, ensuring posters, brochures, and other materials are up-to-date and well-displayed

Event Support and Coordination

Provide exceptional hospitality services for partners, guests of honour, and VIPs. Manage and supervise casual staff during performances and events, ensuring top-tier service delivery. Assist the Customer Service Manager in training casual staff, fostering a supportive and knowledgeable team. Assist in coordinating special events and gala performances to ensuring seamless operations and a positive, memorable guest experience.

Safety and Conflict Resolution

Adhere to safety protocols and emergency evacuation procedures to ensure a secure environment. Address and resolve any issues or complaints with professionalism and a positive attitude.

Venue Tours

Conduct public tours, sharing the rich history and unique features of our venues enthusiastically, to deepen visitor engagement and appreciation.

Qualifications

Educational Qualifications

Diploma or relevant qualifications with equivalent years of experience

Experience

Minimum of 2 years' experience in customer service or event management.

Specific Skills Required

Strong skills in providing friendly and professional interactions with the public. Experience in leading public tours. Excellent abilities to communicate effectively, think on your feet, and solve problems proactively. Fluent in spoken English and a second language. * Basic proficiency in computer applications, including Microsoft Office.