CUSTOMER SERVICE OFFICER Job in HA HA BIN SUCCESS PTE. LTD.

Customer Service Officer

SG, Singapore

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Job Description

Roles and responsibilities:

Attend & follow up on customer enquiries including order status and provide troubleshooting assistance for orders Keep track of business documents and filing, ensure upkeeping of records maintenance requirements as per GDPMDS standards Maintain and upkeep SG customer contact database Support customer on service contract billing enquiries and complex issues Manage service contract and warranty tracking and devise plans on PM scheduling with customers Support accounts team in service contract billing related issues Support FS manager in service contract proposal preparation Monitor demo and loaner asset status & liaise with customers for logistic arrangements Assist in SG internal & external events preparation Support department in upkeeping customer satisfaction index Daily review on Genpact Service-Level Agreement reporting * Any other duties as assigned

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