Customer Service Officer Job in SOON SAN TRADING SERVICES PTE LTD

Customer Service Officer

SG, Singapore

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Job Description

Are you someone who loves helping others, solving problems, and keeping things running smoothly?

We're looking for a Customer Service Officer to join our friendly and dynamic team!

At Soon San , we believe great service makes all the difference. You'll be the warm voice and reliable hand that supports our customers -- from handling inquiries to coordinating orders and making sure every experience is a positive one.

What You'll Be Doing:

? Handle customer calls, messages, and emails with professionalism and care.

? Process orders, prepare quotations, and follow up to ensure everything goes smoothly.

? Coordinate with our Sales, Logistics, and Operations teams for timely deliveries.

? Keep customers informed, updated, and satisfied every step of the way.

? Spot opportunities to improve service and create "wow" moments for our customers!

We're Looking For Someone Who:

? Has great communication and people skills.

? Is organised, detail-oriented, and enjoys multitasking.

? Works well independently and as part of a team.

? Has experience in customer service, sales support, or order processing (bonus if you've worked in trading or logistics!).

Why Join Us?

Friendly and supportive team environment.

Opportunities to learn and grow in a stable company.

Convenient Ubi location with easy access.

Competitive salary package.