Job Description

CUSTOMER SERVICES OFFICER @JR

Singaporean only

Duties / Tasks

Counter Duties

Attend to general members' and guests' enquiries on Clubhouse and association level activities and facilities. Process all Clubhouses booking in the computer system (SAFRA Management System - Online, etc). To know the use of manual receipts / the rates, in the event of a computer breakdown. Attend to all miscellaneous services such as Membership/ Club/ Courses / Activities registration / Payment / SAFRA points and other applications, etc. Operate the Membership card machines. Operate the frontdesk call-centre and handle all in-coming calls. Operate the computer terminals and to troubleshoot minor computer/printer faults. To monitor usage of computer papers / receipts and printer ribbons (including NETS, VISA receipt rolls, etc) and to make requisitions when necessary. Responsible for all keys in the key press and to ensure that keys drawn out are properly recorded. To report missing keys to the Supervisor. Ensure all manual receipts are properly kept/maintained. All issued manual receipts are to be backlogged (within 3 days) with computer receipt attached to it. Constantly check that all forms (application / renewal forms, flyers, etc) are available / sufficient and well kept. Requisite for replenishment / print more forms if it is running low and do ensure that there is a sufficient supply of brochures for existing events and that these are neatly displayed. Settle accounts after appropriate shift (after 3:30pm and 9:30pm), print cash checklist summary report after each shift and go through proper handing / taking over procedures. Ensure proper keying in of collections (i.e Cash, Cashcard, NETS, VISA, Cheque) and settlement of counter collections at Frontdesk counter. Ensure that there is no unnecessary loitering within the lobby and reception areas and that all standing instructions are adhered to. Regularly inform the Security guard on the current status of the sport facility booking. Regularly check on the first aid kit and requisite for replenishment when running low. Maintain and ensure that the frontdesk / counter / office, lobby and storeroom is neat and clean, including magazines rack and newspapers available at lobby, if any. Settle daily / monthly static reports for sports, inventory (gifts), monitor and requisite inventory when running low. Arrange counter duty roster (rotation) Keep up to the grooming standards (HR standards) when wearing SAFRA's uniforms, e.g. clothing and hairstyle should always be neat, proper shoes, no slipper, flip-flops

Requirements:

GCE 'O' levels with basic PC skills Minimum 1 to 2 years of front desk experience in service/hospitality industry Customer-focused and service-oriented Teamwork-oriented and able to work in a fast-paced environment Bubbly personality and enjoys meeting people Able to work on shifts, weekends and public holidays
Singaporean only





Please email your resume to siva@safra.sg; tserena@safra.sg