Provide first level of support and customer service
Provide quality customer service to customers over the phone or email
Require to listen, probe to clarify and understand customer needs
Escalate problems or issues promptly and resolve customer
Resolve all customer complaints in an expedient manner. He/she will need to act as a liaison to expedite requests between customers and multiple production locations.
It is important to process sales orders or changes by effective collaboration with internal departments and communication with customers.
Work closely with Inside Sales
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