Job Description

Company :

Performance Motors Limited

"Build the Future of Automotive with Us."

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Since 1979, Performance Motors Limited (PML) has been an authorised dealer of BMW cars and official importer for BMW Motorrad in Singapore. As a long-time partner of this German luxury automotive brand, PML has come to be associated with great performance, driving pleasure and service excellence.

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As part of Sime Group, ranked No. 25 in the Fortune Southeast Asia 500, we're connected to a powerful network across nine markets in the Asia-Pacific region. With over 13,900 employees, Sime Motors is a leader in automotive assembly, importation, distribution, retail, and after-sales services.

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What You'll Be Doing

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As a Customer Service Officer, you will serve as the first point of contact for customers, ensuring a seamless and professional experience across all service touchpoints.

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Greet and engage every customer in a friendly and professional manner.

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Serve as the first point of telephone contact for customer support requests.

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Accurately collect and update customer personal details, vehicle registration, and ownership information; raise change management forms as needed.

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Verify support agreement and warranty validity according to local guidelines.

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Log all customer interactions, including compliments and complaints, in the CRM system.

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Ensure complete and accurate data entry in CRM and schedule appointments across all service centres.

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Offer mobility services to customers during booking.

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Screen technical calls and assign them to the correct Customer Service Advisor (CSA) and payment method.

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Optimize workshop capacity by efficiently assigning vehicles to service centres.

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Provide customers with a call reference number and set clear expectations for next steps.

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Offer general advice to customers in a timely and professional manner.

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Support special product campaigns and promotions.

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Coordinate airport service, pickup, and delivery for customers.

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Schedule appointments for professional car care services.

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Monitor daily service levels, customer waiting times, and non-verbal cues to ensure satisfaction.

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Assist in generating daily, weekly, and monthly operational reports.

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Hand over vehicles to customers with a basic explanation of completed work.

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Who We're Looking For

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Minimum O level with at least 2 years of experience in the customer service industry.

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Strong customer service and communication skills.

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Ability to work under pressure in a fast-paced environment.

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Customer-focused with a proactive service mindset.

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Why Join Us at Sime Motors?

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Be part of a trusted brand with a regional footprint

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Work with cutting-edge automotive technology

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Grow your career in a supportive, performance-driven culture

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