Job Description

Customer Service Officer

Location: Singapore

Employment Type: Full-Time

About Us

We are a growing food group known for our hospitality-driven service and high-quality, artisanal products. We believe in combining heart-led service with operational excellence -- delivering great food, value, and memorable experiences to our customers every day.

Role Overview

We are seeking a Customer Service Officer to be the vital link between our customers, kitchen team, and delivery partners. You will manage customer interactions from start to finish -- from enquiries and special requests to complaints -- ensuring every customer feels valued. You will also oversee daily delivery planning, ensuring orders are fulfilled accurately and on time.

This role requires strong communication skills, attention to detail, and the ability to work closely with both front-line customers and internal teams.

Key Responsibilities

Act as the first point of contact for all customer enquiries, orders, feedback, and complaints across multiple channels (WhatsApp, email, social media, etc.). Liaise with the kitchen team on product queries, special orders, and dietary requests. Handle order amendments, cancellations, and escalations professionally and efficiently. Plan and coordinate daily delivery logistics, including liaising with delivery partners to ensure timely, accurate dispatches. Track and update delivery schedules, proactively addressing potential delays or issues. Maintain accurate customer records and order notes for follow-up and service consistency. Provide feedback from customers to the kitchen and management teams to support continuous improvement. Ensure all communication reflects our brand tone: warm, attentive, and solution-oriented.
Requirements

Prior experience in customer service, logistics coordination, or F&B operations preferred. Strong verbal and written communication skills in English (Mandarin/Malay/Tamil is a plus). Proficient in basic office tools (Google Workspace, Excel) and comfortable learning new software (CRM, POS, delivery platforms). Highly organised, with strong problem-solving skills and the ability to stay calm under pressure. Flexible and adaptable, able to work in a fast-paced environment with shifting priorities. Passion for food, hospitality, and creating great customer experiences.
What We Offer

A supportive, family-like team culture. Opportunities to learn and grow within a fast-expanding food group. Staff meals and product discounts. Career progression opportunities as we scale.
Job Type: Full-time

Pay: $1,800.00 - $2,500.00 per month

Work Location: Hybrid remote in Singapore 728654

Expected Start Date: 10/08/2025