Job Description

Job briefWe are looking for a competitive and trustworthy Customer Service & Sales Associate to help us build up our business activities. If you have excellent communication skills and feel comfortable reaching out to potential customers to demonstrate our services and products, we'd like to meet you. Ultimately, you'll help us meet and surpass business expectations and contribute to our company's rapid and sustainable growth.Responsibilities

• Open and maintain customer accounts by recording account information
• Prepare product or service reports by collecting and analyzing customer information
• Manage incoming calls, emails and walk in enquiries.
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Meet sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Take payment information and other pertinent information such as addresses and phone numbers
• Inform customer of deals and promotions
• Sell products and services
• Compile reports on overall customer satisfaction

Requirements

• Proven customer support experience
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• High school diploma or equivalent; college degree preferred
• Proficiency in English
• Thorough understanding of marketing and negotiating techniques
• Fast learner and passion for sales
• Self-motivated with a results-driven approach

Key skills

• Maturity
• Confidence
• Perseverance
• Patience
• Excellent interpersonal skills

Job Type: Contract
Contract length: 12 monthsSalary: $1,600.00 - $2,200.00 per monthBenefits:

• Employee discount
• Professional development

Schedule:

• Day shift
• Weekend availability

Supplemental Pay:

• Signing bonus

COVID-19 considerations:
Mask must be worn at all timesExperience:

• Customer service: 1 year (Preferred)