Customer Service & Operation Assistant Manager (automotive)

Singapore, Singapore

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Ensure all service and repairs comply with manufacturers\' guidelines and protocols.
Authorize pick-up/delivery and courtesy car services as needed.
Investigate and respond to customer letters/feedback with the team.
Support CSA in addressing customer questions and complaints, and authorize goodwill requests within the LOA.
Contact all customers within 3 to 5 days after service to ensure satisfaction and correct completion of work.
Ensure timely follow-up and collection of payments from credit customers within allowed credit terms.
Oversee closure of open Repair Orders and manage outstanding ROs.
Identify and coach CSA on weaknesses to improve their CSI scores.
Take measures to improve results by streamlining work processes and improving working conditions.

Requirements

Interested candidates can forward their CVs in MS Word format to connie@triton-ai.comReg No. R1875181Triton AI Pte LtdLicense no. 21C0661Benefits

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