Job Description

:

The Customer Service Program Excellence is a bespoke programme sponsored by the top Management of Airbus Customer Services to develop a holistic Customer Services professional in Airbus.

Candidates chosen for this programme will embark on a 12 months program, consisting of 4 mission rotations of 3 months length each, including one rotation in Toulouse, France. The program is designed to gain an appreciation of the different business lines within Airbus Customer Services by supporting the day to day operations and special projects. At the end of the 12 months\' programme, the talent will be ready to assume a full time position as a Customer Support Director or with one of the business lines of Airbus Customer Services.

FIELD SERVICE REPRESENTATIVE MISSION

Within the framework of the Customer Services policy, the job holder represents Airbus on site at the airline facility or in proximity to Customer as per the Station setup. He/She assists the Field Service Manager by providing onsite technical assistance, having contact with Engineering & Maintenance, Flight Operations, Training and Spares, ensuring communication between the airline and Airbus, in order to satisfy the Airbus Customer Services obligations towards the support of the airline.

Demonstrate reactivity in front of Customer queries including timely facilitation of tech requests.

Provide assistance on a wide variety of issues, not limited to technical.

Location: Singapore

DIGITAL JOURNEY: CUSTOMER ENGAGEMENT AND PROGRAMME MISSION

Voice of digital services to Customer: He/She is the trusted advisor to airline customer to calibrate needs, support to sales campaigns as technical experts, programme manager drumbeating deployment and ensuring customer satisfaction with regard to contractual obligations

Establish constant and trustworthy relationship with customer to ensure smooth operations and satisfaction

Generate business growth through identifying upselling opportunities among the customer portfolio and promote add-on solutions

Voice of digital services in Airbus, when it relates to customers (GAM teams, Digital Sales, CSD, FSR)

Early adopter Programme manager: Support adoption leveraging Early Adopters Program and advocating high desirability and ideas of high business value.

Location: Singapore

PROGRAMMES: CUSTOMER SUPPORT PROGRAMME MISSION

Lead customer service contribution to new program development and entry into service. Ensure safe, reliable and economical operations of in service aircraft.

Monitor fleet performance and corrective actions including product maturity. Act as focal point for any program related customer service subject. Ensure cross functional management of activities.

Define fleet policies, corrective actions and improvement plans in coordination with relevant contributors. Ensure lessons learnt & in service experience is fully taken into account for both design and equipment selection.

Chair screening committee and Service Bulletin Board for In-Service Aircraft continued airworthiness. Lead and / or contribute to review meetings / symposium

Location: Toulouse

CUSTOMER SERVICES DIRECTOR MISSION

The Customer Services Director acts as the voice of the customer in the Customer Support and Services Organization. As such, he/she is the main focal point and accountable for all post sales activities, and to ensure customer satisfaction while preserving Airbus interest.

The role of the CSD is to lead the In Service Core Team (ISCT) to collate and internally drive Airbus\' customer service strategy to ensure an aligned approach, and to assist other Business Units to achieve their objectives, whilst satisfying the customers.

The CSD manages the relationship by establishing and maintaining direct contact with Customers\' management.

In conjunction with the Sales Director, he/she is in charge of identifying customer needs and subsequently promoting and actively supporting the Customer Services sales.

Proactively detect potential issues before they create dissatisfaction to the customer and implement appropriate action plans and mitigation plans.

Location: Singapore

Personal & Interpersonal Skills:

Possess global interest, value collaboration, accountability & empowerment to deliver value collectively.

Demonstrate a subtle mix of intellectual agility with empathy/emotional intelligence

Seek continuous improvement and translate them into concrete actions

Capable of managing uncertainty, ambiguity, opposition and new parameters

Ability to foster collaboration regarding cross-generational, cross-cultural, cross-functional and cross-divisional exchanges

Ability to inspire people

Adaptability skills

Professional skills:

Minimum 3 to 4 years of Industry experience (not necessarily aviation)

Strong Project Management, Leadership skills and technical background and/or experience

Motivated and mobile, ready to go the extra mile

Represent the diversity we expect from Airbus (gender, nationality, international background, etc.)

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company\'s success, reputation and sustainable growth.

Company: Airbus Singapore Private Limited

Employment Type: Permanent



Experience Level: Professional

Job Family: Support to Management By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to @airbus.com.At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.-

Additional Information

Career Level

Not Specified

Qualification

Not Specified

Job Type

Full-Time

Job Specializations

,

Company Overview

Airbus is an international pioneer in the aerospace industry. We are a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We aim for a better-connected, safer and more prosperous world. Airbus has built on its strong European heritage to become truly international - with roughly 180 locations and 12,000 direct suppliers globally. Today, we employed a workforce of around 129,000.

Additional Company Information

Registration No.

200823574W

Company Size

501 - 1000 Employees

Industry

Aerospace / Aviation / Airline

Benefits & Others

Regular hours, Mondays - Fridays, Business (e.g. Shirts), To be Discussed

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