Job Description

Adecco is partnering with a MNC Construction Equipment Manufacturing they are seeking a Customer Service Representative to join their business!The Opportunity:Adecco is partnering with a German-Swiss MNC Equipment Manufacturer, and we are looking for a experienced Customer Service Representative (Aerospace, Backend Support) to join their business! Reporting to the Customer Service Manager, with experienced in Aerospace Industry working for MRO purposes to handle customers\' order fulfilment needs and feedback.

• Permanent, Full-time opportunity
• Location: West region, near Clementi
• Working hours: Monday - Friday, 8am to 5pm / 9am to 6pm
• Salary Package: up to $3,500 basic + AWS + VB

The Job:

• Manage customer orders for parts and repair units, ensuring efficient processing and delivery.
• Oversee the Turn Around Time (TAT) for repairs, monitor and follow up on sales and purchase orders, and handle customer complaints with effective solutions.
• Administer retrofit and warranty processes, generate reports, and perform administrative tasks.
• Serve as the liaison between departments such as Workshop, Logistics, and QA regarding customer orders.
• Provide on-call support for urgent issues (e.g., Aircraft On Ground, AOG) if required, and work to reduce un-invoiced activities.
• Perform additional tasks as assigned.

The Talent:

• Min A Level Holder.
• Proficient in IT and Microsoft applications, especially MS Excel.
• Familiar with BaaN software or similar systems such as ERP and SAP.
• Capable of working independently and professionally, demonstrating responsibility and autonomy.
• Flexible and willing to work outside regular hours when necessary.

Next Steps:

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and the expected package.
• Apply through this application or send your resume to hazel.wong@adecco.com in MS Word Copy. We\'d love to hear from you!
• We regret that only shortlisted candidates will be notified.

Hazel Wong
Direct Line: 6697 7962
EA License No: 91C2918
Personnel Registration Number: R24121511

Adecco