Job Description

#BeMore



Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.



Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX



Attractive remuneration, great perks, and performance incentives



Comprehensive medical, insurance, or social security coverage



World-class workspaces



Engaging activities and recognition programs



Strong learning and development plans for your career growth



Positive culture for you to #BeMore at work



Easy to locate area with direct access to public transport



Flexible working arrangements



Be coached and mentored by experts in your field



Join a global company, winner of hundreds of industry awards

What is your mission?



You'll help us deliver excellent service to our partner brands by performing these tasks:



Handle phone call enquiries of current and prospective members in respect to Airline industry programme.



Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets and effecting changes to schedules.



Maintain member accounts whenever there are changes in their profiles.



Advise on latest promotions and mechanics including send programme related collaterals and forms.



Manages feedback/ complaints and liaise with backend support to resolve members' issues.



Meet daily KPI requirement.



Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?



Candidate must possess at least a GCE 'N' levels in any field.



Preferably with 1 year of working experience in contact centre is ideal for this position. However, fresh graduates are encouraged to apply.



Strong time management skills and amenable to work rotating shifts.



Exposure to strong customer-orientated environment is an added advantage.



Possess strong analytical skills to identify cause of problems & recommend solutions.



Comfortable working with computers and multiple systems.



Excellent verbal and written communication skills in English and the language of the supporting market.



Who is TDCX?



Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.



TDCX's smart, scalable approach--driven by innovation and operational precision--positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.



Visit www.tdcx.com for more info.