Customer Service Representative

Alabang, Philippines
Touchpay
1 Current Job Openings
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Job Description

  • Keep records of customer interactions, process customer accounts and file documents
  • Manage large amounts of incoming phone calls
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Checking emails and social media pages regularly to address customers' complaints
  • Focus on resolving issues on the first call, navigating through computer systems to identify the status of the issue, and providing an appropriate response to the caller.
  • Checking off a task in the Planfix system.
  • Complete the documentation necessary to track customers' issues and facilitate the reporting of overall trends.
  • Checking the stability of the system from time to time to report any technical issues that occurred during the transaction of the customer.
  • Making call logs, emails, and Planfix logs for proper documentation purposes.
  • Following proper phone call process and etiquette
QUALIFICATIONS1. Preferably college graduate of any degree or 2 years associate degree, or at least college level.2. Basic computer literacy.3. Good in oral and written communication.4. Good analytical & comprehension skills.5. Preferably flexible to work different shifts including evenings, weekends, or holidays6. Fresh graduates are encouraged to applyJob Types: Full-time, Permanent, Fresh graduateSalary: Php13,962.00 - Php18,962.00 per monthBenefits:
  • Company Christmas gift
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee
  • Staff meals provided
Schedule:
  • 8 hour shift
Supplemental Pay:
  • 13th month salary
  • Overtime pay
  • Performance bonus
Ability to commute/relocate:
  • Alabang: Reliably commute or planning to relocate before starting work (Preferred)
Education:
  • Bachelor's (Preferred)
Experience:
  • Customer Service Representative: 1 year (Preferred)
Language:
  • English (Preferred)

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Job Detail

  • Job Id
    JD972093
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Alabang, Philippines
  • Education
    Not mentioned
 
 
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