Job Description

• 3 to 5 years of experience in Inbound & Outbound Calls
• Experience in using any CRM, ERP, MS Office
• Experience in doing Admin Tasks, Tenders, Quotes, Order Processing, and Escalati

Beepo is a Probe Group company, a full service Australian owned outsourcing company. With 12,600 people and over 15,000 deployed workstations across 6 countries. Making Probe the largest and most diverse Australian owned customer experience outsourcing provider.

Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.

You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.


Duties and Responsibilities:

• Actively work as part of the customer service team.
• Receive inbound customer sales inquiries and provide quotations, product / service information, support, and pricing details in response to inbound enquiries, promoting the features and benefits of the company’s products / services.
• Process sales orders and arrange the dispatch and administration of products / services sold.
• Receive, manage, or escalate customer complaints related to the sale of the company's products / services.
• Inside sales practice of selling remotely from within office, by scheduled customer calls each day.
• Maintain sales statistics and records of sales performance.
• Identify areas for improvements where appropriate.
• Provide administrative support to produce RFIs, RFPs, RFQs and other sales related documents.
• Identify sales leads and escalate them to external sales staff.
• Maintain client databases via CRM & ERP systems.

Qualifications and Experience:

• 3 to 5 years of experience in Inbound & Outbound Calls
• Experience in using any CRM, ERP, MS Office
• Experience in doing Admin Tasks, Tenders, Quotes, Order Processing, and Escalations
• Experience in Internal Sales
• Experience in Industrial Sector Experience or Large scales industries
• Excellent communication skills both written and verbal
• Ability to adapt to new tools and software
• Someone who can adapt to the Client’s Culture
• Someone who is humble, motivated, and a team player
• Someone who can adapt very well
• Someone who is willing to learn and to be trained
• Someone who is happy to speak up and confident